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Find quick answers to frequent pre-sale questions asked by customers
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• Your email address • Phone number • National Identification Number (NIN)
To set up biometric login on the BellBank Mobile App, follow these steps: • Log into your account on the BellBank app. • Navigate to the ‘Settings’ menu. • Select ‘Security’. • Enable the biometric login option.
To update your password, navigate to the Settings menu and select Change My Password.
If you require assistance, our dedicated customer support team is readily available via the in-app live chat feature. Rest assured, were fully equipped to provide you with the support you need at every stage.
Through a BellBank personal bank account, you gain the ability to seamlessly engage in various financial activities including fund transfers, bill payments, savings, loan requests, and more, all conveniently accessible from your dashboard.
Simply download the BellBank app from either the Apple App Store or Google Play Store. Once installed, proceed to sign up by providing your email address, a verified phone number, and your National Identification Number (NIN).
You have the option to conveniently access your account either through our secure online banking portal or our mobile banking app
If you activate your account with NIN, you will need to add your BVN to unlock the full functionality of your account. A dedicated section within the app will guide you through the process.
After successfully opening your BellBank account online, you can immediately begin depositing funds, receiving and sending money, and utilizing the full range of banking and financial services that BellBank provides.
Yes. We employ cutting-edge security protocols, including two-factor authentication, end-to-end encryption, secure socket layer encryption (SSL), automatic log-out features, SMS alerts/Push notifications for all activities, and biometric verification.
Our fees are competitive and straightforward. We even offer fee-free transactions for many of our services. Additionally, we regularly review and update our fee structures to ensure they remain fair and aligned with our customers needs.
Our intuitive online platforms, available both on web and mobile applications, provide seamless access and management of your account around the clock.
Certainly. We provide annual account statements tailored for tax reporting purposes.
By opting for a BellBank business bank account, you secure a dedicated account under your business name, complemented by unrestricted access to a suite of automated financial tools meticulously crafted to drive your business towards prosperity.
Many electricity providers and third-party payment services provide options for automatic payments. These features enable customers to schedule recurring payments, ensuring bills are paid on time automatically. This setup helps prevent late payments.
Please provide the recipient with the session ID from the transaction receipt and advise them to contact their bank. If funds are not received within 24 hours, contact our support team. Feel free to reach out with any further questions.
Payment links offer an easy way to send and request funds from any contact, even outside the BellBank network. Generate and share a link via SMS, email, or messaging apps. The recipient clicks the link to use the app or an online gateway to transfer funds
BellBank stands as a digital banking solution providing seamless peer-to-peer payment capabilities along with integrated third-party services. Our aim is to deliver a digital banking experience tailored to a wide array of users.
BellBank extends its services to individuals aged 18 and above, adhering to regulatory standards set forth by the CBN. Our platform is designed to be inclusive, ensuring accessibility to all individuals with a Nigerian phone number
Regrettably, our system permits only one BellBank account to be linked to each phone number.
Your BVN aids in confirming your identity. By utilizing your BVN, we cross-reference your information with the data stored in the Central Bank’s national BVN database.
Fund typically take one hour few minutes to reflect in the beneficiary’s account
KYC, or Know Your Customer, is a process BellBank employs to verify your identity and ensure secure transactions. This procedure is essential for protecting your financial activities, preventing fraud, and maintaining regulatory compliance.
The Corporate Affairs Commission (CAC) offers an online verification platform, enabling individuals to authenticate a companys registration details by inputting either the companys RC number or name.
Security is a top priority at BellBank. We employ robust encryption technologies and adhere to industry-best security practices to ensure that your personal and business transactions are safe and secure.
Regrettably, we do not offer support for cryptocurrency.
BellBank offers a range of personal banking services, including savings accounts, checking accounts, and digital payment solutions. Our goal is to provide fast, secure, and convenient financial services for individuals.
BellBank offers customer support through various channels, including phone, email, and live chat. Our dedicated support team is ready to assist with any inquiries or issues you may have.
The Nigeria Deposit Insurance Corporation (NDIC) ensures deposit protection by covering up to ₦500,000 for each depositor in Deposit Money Banks and up to ₦200,000 for each depositor in Microfinance Banks.
To troubleshoot errors on your POS, turn off the device for about one minute, then turn it back on and try again. If the issue persists, contact BellBanks support team or send a screenshot of the error message to the Aggregators WhatsApp group.
Go to settings on the BellMonie App on the POS, then click on terminal parameter. then click on Agent parameter and input your login details.
Create a ticket using this link https://support.bellmfb.com/ticket/open.html, with details Reference number or Session id.
Kindly ask the cardholder to address this matter directly with their bank.